Access to POP, IMAP, and SMTP services is available to all SIRSTEVEHQ Mail users and always requires authentication with a username and password. For your security, SIRSTEVEHQ Mail requires access to services using the TLS protocol.
Access parameters for users
Below you can find the details of the access parameters you need to set in your email client:
| POP access | |
|---|---|
| Username | e.g. name@company.com |
| Password | your password |
| Incoming mail hostname or server | pop.emailpnl.com |
| Access port | 995 |
| Connection security | TLS |
| IMAP access | |
|---|---|
| Username | e.g. name@company.com |
| Password | your password |
| Incoming mail hostname or server | imap.emailpnl.com |
| Access port | 993 |
| Connection security | TLS |
| SMTP access | |
|---|---|
| Username | e.g. name@company.com |
| Password | your password |
| Outgoing mail hostname or server | smtp.emailpnl.com |
| Access port | 465 (if you have issues, try port 25 or 587 with the STARTTLS option) |
| Connection security | SSL |
If you receive an “Invalid or insecure SSL certificate” message, make sure you are using the server names listed above.
Allowed simultaneous sessions
In order to preserve and maintain a high level of service for all users, limits apply to the number of simultaneous connections via IMAP (50 allowed) and POP3 (10 allowed) that a single account can open from a specific IP address. This limit only applies when there is a high number of connections from the same username, while during normal use the user never notices the existence of this policy. If you reach this limit, you will receive an error in your email client and in Email log analysis you will be able to find evidence of this issue.
