Privacy Policy

About Us

SIRSTEVEHQ LIMITED ("SIRSTEVEHQ") is a leading provider of cloud Web, Reseller, and VPS hosting services as well as domain registration and management services.

We highly value our customer's privacy and care about protecting the personal information of our customers and visitors who use our websites, products, or services (collectively, our "Users").

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. The purpose of this Privacy Policy to enable you to understand which personal identifying information ("PII", "Personal Information") of yours is collected, how and when we might use your information, who has access to this information, and how you can correct any inaccuracies in the information. To better protect your privacy, this policy explains our online information practices and the choices you can make about the way your information is collected and used. For easy access, we have made this policy available on our website.

You can learn more about our organization at https://www.sirstevehq.com.

If you have any questions about this privacy policy or our practices described herein, you may contact contact@sirstevehq.com.

Covered Entities

For the sake of this policy, the covered entities to which it is applied are:

Our website - https://www.sirstevehq.com/

This privacy policy covers personal information, including any information we collect, use, and share from you, as described below.

This privacy policy does not cover how our Users may share data that they collect using our services.

Information We Collect From You

Website Visitors

Like most website operators, SIRSTEVEHQ collects non-personally-identifying information of the sort that web browsers and servers typically make available such as:

• Browser Type
• Language Preference
• Referring Site
• Date & Time of each visitor request
• Pages Your View

Our purpose to collecting non-personally identifying information is to better understand how SIRSTEVEHQ's visitors use its website.

SIRSTEVEHQ also collects potentially personal-identifying information like:

• Email address
• Personal website URL
• Internet Protocol (IP) address for logged in users
• Internet Protocol (IP) address for users placing an order
• Internet Protocol (IP) address for users leaving comments on our blog
• SIRSTEVEHQ only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.

Signing Up For Services; User Information

To provide web hosting services and/or domain registration/management we obtain the following information about you as described below:

• Information you provide prior to any registration process, such as your email when you provide it to us;
• Information that you provide during any registration process (such as your name, company name, email address, phone number, billing address, or credit card information, geographic location and industry), when you call or email us (for support or otherwise) or when you use our products or services; and
• Payment information that you provide to us (by way of our Service or otherwise) when you purchase some of our products and services, including credit card data.

Domain Registrations

When you purchase Domain Registration services for top level domains (TLDs), as the domain registrar, we are required to collect the following personal information from you (collectively, "Personal Information"):

• Registrant Name
• Registrant Organization (where applicable)
• Registrant Address
• Registrant Email
• Registrant Fax (where applicable)
• Registrant Phone number
• Administrative Contact
• Administrative Contact Organization (where applicable)
• Administrative Contact Address
• Administrative Contact Email
• Administrative Contact Fax (where applicable)
• Administrative Contact Telephone Number
• Technical Contact
• Technical Contact Organization (where applicable)
• Technical Contact Address
• Technical Contact Email
• Technical Contact Fax (where applicable)
• Technical Contact Telephone Number
• Billing Contact
• Billing Contact Organization (where applicable)
• Billing Contact Address
• Billing Contact Email
• Billing Contact Fax (where applicable)
• Billing Contact Telephone Number

Our collection of Personal Information is necessary to comply with contractual obligations we have with the Internet Corporation for Assigned Names and Numbers ("ICANN") and with certain TLD registries ("Registries") so that you can validly register your domain name. In addition to Personal Information, our contracts with some Registries may require us to collect other personal information for the registration of a TLD such as certain professional affiliations, identification or other qualifiers ("Additional Personal Information").

Disclosure Of Information

• Public Whois. Our contracts with ICANN and other Registries require us to make certain domain name information ("WHOIS Information") available and accessible to the public through a searchable port 43 "WHOIS" Service via a public webpage operated by the applicable registrar of record ("WHOIS Site"). The WHOIS Site is a publicly accessible database that lists WHOIS Information, including a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date.
• Transfer Out. If you initiate a transfer out of a domain name away from us as the registrar of record, pursuant to our contract with ICANN, we may need to publish your registrant email address obtained from your Personal Information on the WHOIS Site for a period of approximately five (5) calendar days. After this period and assuming a valid transfer has occurred, you would cease to be our customer for that domain name and your WHOIS Information would be managed by the gaining registrar.
• Certain Registries. Registries are third party providers of TLDs that are independent of domain registrars. If required by contract with a particular Registry, we may be obligated, as a domain registrar of domains provided by the Registry, to provide Personal Information and Additional Personal Information to such Registry to successfully complete your domain name registration. If we provide your Personal Information and Additional Personal Information to a Registry, the Registry has its own obligation to comply with applicable data privacy laws.
• Data Escrow. Our contract with ICANN requires us to deposit the Personal Information collected with a secure third-party escrow provider who acts solely as a holder of the data.
• Permitted Disclosures. We may also disclose your Personal Information when required by the rules, regulations and policies of ICANN, including but not limited to the Uniform Domain-Name Dispute-Resolution Policy (UDRP).

We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems.

Protection Of Certain Personally Identifying Information

SIRSTEVEHQ discloses potentially personally-identifying and personal-identifying information only to those of its employees, contractors, and affiliated organizations that:

• Need to know that information in order to process it on SIRSTEVEHQ's behalf
• Provide services available at SIRSTEVEHQ's website and;
• Have agreed not to disclose it to others
• Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using SIRSTEVEHQ's website, you consent to the transfer of such information to them.
• SIRSTEVEHQ will not rent or sell potentially personally-identifying information to anyone.
• Other than to its employees, contractors, and affiliated organizations, as described above, SIRSTEVEHQ discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order, government investigation, legal investigation, or other governmental request, or when SIRSTEVEHQ believes in good faith that disclosure is reasonably necessary to protect the property or rights of SIRSTEVEHQ, third parties, or public at large.
• If you are a registered user of SIRSTEVEHQ and have supplied your email address, SIRSTEVEHQ may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with SIRSTEVEHQ and our products.
• We primarily use the SIRSTEVEHQ blog and social media channels to communicate this type of information, so we expect to keep this type of email to a minimum.
• If you send us a request (for example via s support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
• SIRSTEVEHQ takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personal-identifying information.

How We Use Your Information

We have a legitimate interest in running a successful and efficient business and in providing you with Services and useful content, and we use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:

• To provide the requested Services to you;
• To provide you with useful content;
• To ensure the proper functioning of our Services
• To offer and improve our Services;
• To provide you with requested information or technical support
• To facilitate your movement through our websites or your use of our Services;
• To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law);
• To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
• To diagnose problems with our servers or our Services;
• In connection with our security and compliance programs;
• To administer our websites;
• To communicate with you;
• To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law);
• To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
• As otherwise described in this privacy policy.

We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services.

Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services.

We also use recorded telephone conversations for quality control purposes, to train our employees and for our own protection.

How We Shared Information

SIRSTEVEHQ may share personal data with third parties in order to provide a better service.

• Third Party Providers – SIRSTEVEHQ may share your information with third party providers that provide services on our behalf or resellers who provide SIRSTEVEHQ Services. These companies may assist with marketing support, processing credit card payments, content delivery, email, providing sales leads, and customer support. Third party providers may only process personal information pursuant to SIRSTEVEHQ’s instructions, and in compliance with the Privacy Policy
• Advertising - Based on the cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you.
• Business Transactions – To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy).
• Aggregated or De-identified Data - We may disclose or use aggregated or de-identified information with third party providers for research purposes relating to our Services.
• As Required by Law or Similar Investigations - To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. SIRSTEVEHQ may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
• Safety - We may disclose your information to protect and defend the safety of SIRSTEVEHQ in connection with investigating and preventing fraud or security issues.
• Consent - SIRSTEVEHQ may share your information with your consent.

Cookie Policy And Other Tracking Technologies

SIRSTEVEHQ uses cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. To collect this information, a cookie, a standard feature of a website that allows us to store a small amount of data on your computer to allow our web servers to recognize you, may be set on your computer or device when you visit our Website. We may track your use across different websites and services. In some countries, including those in the European Economic Area ("EEA"), the information in this paragraph may be considered personal information under applicable data protection laws. You can control how websites use cookies by changing your cookie settings (www.aboutcookies.org), but your modification may limit your use and functionality of some of the features on our Website. We may also use cookies and other tracking technologies to provide you advertising based on your browsing activities. You may opt out of targeted advertisements by visiting http://optout.networkadvertising.org, or if located in the EEA, you may opt out by visiting http://www.youronlinechoices.eu/.

Log Files

We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.

Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties. This does not apply to affiliates that provide services to you based on links provided within your CPanel access and control, wherein information will be shared to facilitate your use of additional amenities included with your hosting account.

We may use personal information to keep in contact with you and inform you of developments associated with our business. We may also disclose aggregate, anonymous data based on information collected from users to potential partners, our affiliates, and reputable third parties. We take all available measures to select affiliates and service providers that are ethical and provide similar privacy protection to their customers and the community. We do not make any representations about the practices and policies of these companies.

Your Choices

You may unsubscribe from receiving promotional or marketing emails from SIRSTEVEHQ at any time by using the "unsubscribe" link in the email received, or by emailing us at contact@sirstevehq.com. As outlined in the Section, Cookies and other Tracking Technologies, you can also control your cookie settings.

With respect to your account information, you may update, correct or delete information that you provided to us by logging into your SIRSTEVEHQ account or contacting us at contact@sirstevehq.com.

Business Transfers

If SIRSTEVEHQ, or substantially all of its assets, were acquired, or in the unlikely event that SIRSTEVEHQ goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of SIRSTEVEHQ may continue to use your personal information as set forth in this policy.

Your Rights

SIRSTEVEHQ collects Personal Data only for the purposes identified in this Policy and such information cannot be reused for another purpose that is incompatible with the original purpose.

You can exercise the following rights with respect to your Personal Data with SIRSTEVEHQ:

• request for and access your Personal Data collected and stored by SIRSTEVEHQ;
• withdraw consent at any time. For example, you can withdraw your consent to receipt of our marketing or promotional materials or unsubscribe to our newsletters;
• object to automated decision making;
• request rectification and modification of Personal Data kept by SIRSTEVEHQ;
• request for deletion of your Personal Data;
• be informed of and entitled to provide consent prior to the processing of Personal Data for purposes other than that for which the Personal Data was collected;
• request that SIRSTEVEHQ restricts the processing of your Personal Data; and
• request for information regarding any specific processing of your personal data.

If you wish to exercise any of these rights, you may contact our Data Protection Officer (DPO) using the contact details provided below. You also have the right to complain to the National Information Technology Development Agency (NITDA) if you believe that we have violated your privacy rights.

Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please email contact@sirstevehq.com and we will respond within thirty (30) days. SIRSTEVEHQ will need to verify that the individual is inquiring about his/her own information before we can assist with the request.

Children

Our Website and/or Services is not directed at children and our services are designed for businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden.

California Users

SIRSTEVEHQ permits residents of the State of California to use its Platform, and complies with the California Business and Professions Code §§ 22575-22579. If you are a California resident you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes. Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. Although we do not disseminate your information to third parties without permission, you must presume that we collect electronic information from all visitors. You may contact us at contact@sirstevehq.com with any questions or the address listed above.

Third Party Links

SIRSTEVEHQ or other users may post links to third party websites, which may include information that we have no control over. When accessing a third party site through our Platform, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties. SIRSTEVEHQ bears no responsibility for the information collected or used by any advertiser or third party website. You must review their policies to understand how their information collection practices work.

Security and Retention of your Personal Data

Your Personal Data is kept private and We make every effort to keep your Personal Data secure, including restricting access to your Personal Data with us on a need to know basis. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate security standards to protect your Personal Data.

We take appropriate measures to ensure that your Personal Data is only processed for the minimum period necessary in line with the purposes set out in this policy notice or as required by applicable laws until a time it is no longer required or has no use. Once your Personal Data is no longer required, we destroy it in a safe and secure manner.

We make reasonable attempts to protect your information by using physical and electronic safeguards. However, as this is the Internet, we can make no guarantees as to the security or privacy of your information. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.

Transfers

Your information may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Information that is submitted to SIRSTEVEHQ will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law and this policy. If you are a non-U.S. member, you acknowledge and agree that SIRSTEVEHQ may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for information that is available in other countries.

Information Use

If a customer's personally identifiable information changes, or if a customer no longer desires our services, we will endeavour to provide a way to correct, update or remove that customer's personal data in our records. In most cases, this can be achieved via our billing system at https://www.sirstevehq.com/clientarea.php. Otherwise, please contact us at contact@sirstevehq.com

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.

Do Not Track

If you decide to provide us with your contact information, you agree that we may send you communications via text and emails. However, you may unsubscribe from certain communications by notifying SIRSTEVEHQ that you no longer wish to receive these communications, we will attempt to promptly remove you from our once we have received that request. We currently do not offer functionality for you to opt out through "do not track" listings. If you wish to opt out of certain communications or information collection, please contact us at contact@sirstevehq.com.

Privacy Policy Changes

Although most changes are likely to be minor, SIRSTEVEHQ may change its Privacy Policy from time to time, and in SIRSTEVEHQ’s sole discretion. SIRSTEVEHQ encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contacting Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at contact@sirstevehq.com

Last Updated: 29^th December 2024