Invoices are generated automatically by the SIRSTEVEHQ System for new orders, service renewals, domain renewals, upgrades, and other billable services.
Renewal invoices are generally generated 7 days before your service or domain reaches its due or expiry date. This gives you sufficient time to make payment and avoid service interruptions.
We recommend paying your invoices before the due date to ensure your services remain active without interruption.
When Are Renewal Invoices Generated?
Renewal invoices are typically generated in advance of the due date, depending on the type of product or service you have purchased.
Invoices may be generated for:
- Web Hosting renewals
- WordPress Hosting renewals
- Cloud Hosting renewals
- VPS Hosting renewals
- Cloud Server renewals
- Domain name renewals
- SSL Certificate renewals
- Email Hosting renewals
- Other recurring services
Once an invoice has been generated, it will be available in your SIRSTEVEHQ Client Area, and a copy will also be sent to your registered email address.
How to View Your Invoices
Step 1 - Log in to your SIRSTEVEHQ Client Area.
Step 2 - Navigate to Billing.
Step 3 - Click My Invoices.
Step 4 - Select the invoice you wish to view.
From the invoice page, you can:
- View the invoice details
- Check the invoice status
- Make a payment
- Download or print the invoice
- View the payment history for the invoice
Why Is My Invoice Generated Before the Due Date?
Renewal invoices are generated in advance to give you sufficient time to arrange payment before your service reaches its renewal or expiry date.
This helps reduce the risk of:
- Service suspension
- Website downtime
- Email interruption
- Domain expiration
- Additional recovery or restoration fees that may apply to expired services
Paying your invoice before the due date helps ensure uninterrupted service.
Can I Pay My Invoice Before the Due Date?
Yes. Once an invoice has been generated, you can pay it at any time before the due date through your SIRSTEVEHQ Client Area.
Early payment is encouraged to help ensure that your services continue without interruption.
I Haven't Received My Invoice
If you cannot find your invoice:
Step 1 - Log in to your SIRSTEVEHQ Client Area and check Billing > My Invoices.
Step 2 - Check your email inbox, including your spam or junk folder.
Step 3 - Confirm that your registered email address is correct.
Step 4 - If you still cannot locate your invoice, submit a Support Ticket, and our Sales Team will assist you.
Important Information
- Invoices are generated automatically by our billing system.
- Receiving an invoice does not mean that your service has expired. It means that payment is due before the applicable renewal or expiry date.
- Failure to pay an invoice by its due date may result in service suspension, expiration, or termination, depending on the type of service.
- It is your responsibility to ensure that your invoices are paid on time, even if you do not receive the invoice email.
If you have any questions about your invoices, billing dates, or renewal schedule, please submit a Support Ticket. Our Sales Team will be happy to assist you.
