The Orders section gives you a central place to view and manage orders placed through your online store. Depending on the eCommerce features available in your Workspace, you can review order details, monitor payment and fulfilment status, update orders, and manage eligible refunds.
Order List
Orders are displayed in a list or table, typically with the most recent orders shown first.
Each order may include information such as:
| Column | Description |
|---|---|
| Order # | Unique order identifier |
| Date | Date and time the order was placed |
| Customer | Customer name and available contact information |
| Items | Products and quantities included in the order |
| Total | Total order value, including applicable charges |
| Payment | Current payment status |
| Fulfilment | Current fulfilment status |
The exact information displayed may vary depending on your store configuration and available eCommerce features.
Order Detail
Click an order to open its full details.
The order page may include:
- Customer information
- Shipping or delivery information
- Products and variants purchased
- Quantities
- Individual item prices
- Subtotal
- Shipping charges
- Applicable taxes
- Order total
- Payment status
- Fulfilment status
- Tracking information, where available
Review the order carefully before making fulfilment or refund changes.
Updating Fulfilment
For physical products, update the fulfilment status when an order has been prepared or dispatched.
Depending on the available options:
- Open the order.
- Select the available fulfilment action.
- Update the fulfilment status.
- Add tracking information if applicable.
- Save the changes.
If customer notifications are supported and enabled, the customer may receive an update when the fulfilment status changes.
Processing a Refund
If your store and payment integration support refunds through BrandPilot:
- Open the relevant order.
- Select Refund or the available refund action.
- Choose the items or amount to refund.
- Review any available inventory or restocking options.
- Confirm the refund.
The refund is processed through the payment provider associated with the original transaction where supported.
Refund availability, processing times, restocking options, and payment-provider behavior may vary depending on your store configuration.
Order Notifications
Order-related notifications may be available through your configured notification settings.
If email notifications are supported, review your notification preferences in the relevant Settings area to determine which store events trigger an email.
Order activity may also appear in the BrandPilot Dashboard or Recent Activity area where supported.
Filtering Orders
Use the available filters to find specific orders more quickly.
Depending on your store configuration, you may be able to filter by:
- Payment Status: Paid, Pending, Refunded, or other available statuses
- Fulfilment Status: Unfulfilled, Fulfilled, Partially Fulfilled, or other available statuses
- Date Range: Select a specific period
- Search: Search by order number, customer name, email, or other available order information
Filtering is particularly useful when managing a large number of orders or reviewing orders that require action.
