Yes. SIRSTEVEHQ can assist with email migration, depending on your current email provider, hosting environment, and the type of migration required.
If you want to transfer your email accounts, mailboxes, or existing email messages to your new SIRSTEVEHQ hosting account, please let us know before the migration begins. We will review your requirements and advise you on the available migration options.
What Can Be Migrated?
Depending on your current email service, we may be able to assist with migrating:
- Email accounts
- Mailboxes
- Existing email messages
- Email folders
- Email aliases
- Email forwarders
- Email configurations
The exact migration process depends on your current email provider and the email platform being used.
Will My Existing Emails Be Transferred Automatically?
No.
Website migration and email migration are separate processes. Moving your website to SIRSTEVEHQ does not automatically transfer your email accounts or existing email messages.
If you need your emails migrated, please mention this when submitting your migration request so the email migration can be assessed and planned separately.
What Information Is Required for Email Migration?
Depending on your current email provider, we may require some of the following information:
- Your current email hosting provider
- Email account addresses
- Email account passwords
- Hosting control panel access
- IMAP or POP3 server details
- SMTP settings, where required
Providing complete and accurate information helps us determine the appropriate migration method and minimise potential delays.
Will There Be Any Email Downtime?
We aim to minimise disruption to your email service during the migration process.
However, when you update your domain's DNS records, particularly the MX records, the changes may take up to 24 to 48 hours to fully propagate.
During DNS propagation, some emails may temporarily continue being delivered to your previous mail server while others are delivered to your new SIRSTEVEHQ mail server. This can occur while different DNS resolvers update their records.
Should I Back Up My Emails Before Migration?
Yes.
We strongly recommend creating a backup of your email accounts and important messages before migration begins.
A recent backup provides an additional layer of protection and ensures that you have a copy of your emails if anything unexpected occurs during the migration process.
Can SIRSTEVEHQ Migrate Emails from Any Provider?
Email migration is possible in many cases, but the available options depend on your current provider and email environment.
Factors that may affect the migration include:
- Your current email provider
- Supported email protocols
- Mailbox size
- Number of email accounts
- Access to your existing email server
- Availability of IMAP or other supported migration methods
If you are unsure whether your emails can be migrated, contact us before submitting your migration request so we can assess your current setup.
How Do I Request an Email Migration?
After purchasing your SIRSTEVEHQ hosting plan, open a support ticket from your Client Area and provide the relevant migration details.
Please include:
- Your domain name
- Your current email provider
- The email accounts you want to migrate
- Relevant hosting or email access details
Our Support Team will review your request, confirm the available migration options, and guide you through the process to help ensure a smooth transition to SIRSTEVEHQ.
