Yes. SIRSTEVEHQ offers free website migration for eligible customers moving their websites from another hosting provider to a SIRSTEVEHQ hosting account.
Our goal is to make the migration process as smooth as possible, allowing you to move your website with minimal disruption and downtime.
What Does Free Website Migration Include?
Depending on your website and current hosting environment, a standard website migration may include:
- Transferring your website files
- Migrating your website database
- Moving your website to your new SIRSTEVEHQ hosting account
- Updating website configuration where required
- Performing basic checks to ensure your website loads correctly after migration
For WordPress websites, this generally includes transferring your themes, plugins, media files, website content, and database.
Which Websites Can Be Migrated?
We can migrate many types of websites, including:
- WordPress websites
- PHP-based websites
- HTML websites
- CMS-based websites
- Business websites
- Blogs
- Portfolio websites
- WooCommerce stores
If you are unsure whether your website qualifies for free migration, contact our Pre-sales Team or Support Team before submitting your migration request.
What Information Do I Need to Provide?
To complete the migration, we may require access to your current hosting account.
Depending on your existing hosting provider, we may request:
- Hosting control panel login details
- FTP or SFTP credentials
- SSH access, if available
- WordPress Administrator login details
- Database information
- Any other access details required to complete the migration
Please provide the requested information through the appropriate secure channel so our team can access what is required to complete the migration.
Will My Website Experience Downtime?
In most cases, downtime can be minimised or avoided.
Your website will normally remain online with your current hosting provider while we migrate it to your new SIRSTEVEHQ hosting account. Once the migration has been completed and basic checks have been performed, your domain can be pointed to the new hosting account.
After updating your nameservers or DNS records, DNS changes may take up to 24 to 48 hours to fully propagate. During this period, some visitors may continue to see the website on your previous hosting account while others are directed to SIRSTEVEHQ.
Are There Any Migration Limitations?
Free migration is available for eligible websites, but some complex migrations may require additional assessment.
Examples include:
- Very large websites
- Highly customised applications
- Websites with unusual server configurations
- Websites requiring extensive manual work
- Multi-server or enterprise environments
If your migration requires work beyond the scope of a standard migration, we will discuss the available options with you before proceeding.
Does Free Website Migration Include Email Migration?
No. Website migration and email migration are separate processes.
Migrating your website does not automatically transfer your email accounts, mailboxes, or existing email messages.
If you also need your email service migrated from your previous hosting provider, please let us know before the migration begins so we can assess your requirements and advise you on the available options.
Should I Back Up My Website Before Migration?
Yes.
Although we take reasonable precautions during the migration process, we strongly recommend creating a complete backup of your website before the migration begins.
A recent backup provides an additional layer of protection and gives you a restore point if anything unexpected occurs during the migration.
How Do I Request Free Website Migration?
After purchasing your SIRSTEVEHQ hosting plan:
- Log in to your Client Area.
- Open a support ticket.
- Select the appropriate Support department.
- Provide your current hosting details and any required login credentials through the Sensitive tab.
- Our Support Team will review your request and arrange the migration.
We will keep you informed throughout the migration process and notify you when your website is ready for review and testing.
Need Help Moving Your Website?
If you are planning to move your website to SIRSTEVEHQ and have questions about the migration process, our Pre-sales Team and Support Team can assist you.
We can review your current hosting setup, confirm whether your website qualifies for free migration, and guide you through the required steps for a smooth transition.
