Yes. SIRSTEVEHQ maintains a secure hosting environment and uses multiple security technologies to monitor and protect our hosting infrastructure. These measures are designed to detect suspicious activity, malware, and other common security threats.
However, server security and website security are not the same. While we secure and monitor the hosting environment, website owners are responsible for securing their own websites, applications, themes, plugins, and custom code.
What Does Our Security Monitoring Include?
Our hosting infrastructure uses security technologies that help detect and respond to:
- Malware infections.
- Suspicious activity.
- Brute-force login attempts.
- Web application attacks.
- Known security threats.
- Malicious scripts.
- Unusual server behaviour.
These measures help protect the hosting environment and reduce the risk of common security threats.
Do You Monitor Individual Websites 24/7?
We continuously monitor the security of our hosting infrastructure. However, we do not provide dedicated 24/7 manual security monitoring, threat hunting, or incident response for each individual website as a standard hosting feature.
If your website requires continuous website-level security monitoring, compliance monitoring, or advanced security management, you may need to implement additional security solutions that are appropriate for your website and application.
What Is My Responsibility as a Website Owner?
Website owners are responsible for maintaining the security of their websites. We recommend:
- Keeping WordPress, plugins, themes, and other applications updated.
- Using strong and unique passwords.
- Enabling Two-Factor Authentication (2FA) where available.
- Installing software only from trusted developers.
- Removing unused plugins, themes, and applications.
- Maintaining regular website backups.
- Monitoring website activity.
- Scanning for malware regularly.
Following these practices can significantly reduce the risk of common website security issues.
Does SIRSTEVEHQ Use Imunify360?
Yes. SIRSTEVEHQ uses Imunify360 on supported hosting platforms to help detect and mitigate malware, brute-force attacks, malicious scripts, and other common security threats.
Imunify360 provides an additional layer of server-level protection, but it does not replace the need to keep your website, applications, plugins, and themes secure and up to date.
Will You Notify Me If You Detect a Security Issue?
If our security systems detect an issue affecting your hosting account or requiring your attention, we may notify you where appropriate.
However, customers should not rely solely on hosting notifications. We recommend regularly monitoring your website, maintaining backups, and following good website security practices.
How Can I Improve My Website's Security?
You can strengthen your website's security by:
- Keeping all software updated.
- Using strong and unique passwords.
- Enabling 2FA where available.
- Using a valid SSL certificate.
- Installing reputable security plugins where appropriate.
- Removing unused software.
- Backing up your website regularly.
- Reviewing administrator accounts periodically.
- Scanning your website for malware.
Combining these practices with the security measures provided by SIRSTEVEHQ helps create a stronger overall security environment.
Need Help with a Security Concern?
If you believe your website has been compromised or you notice unusual activity, please open a support ticket with our Support Team.
When contacting us, please include:
- Your domain name.
- A description of the issue.
- Any security warnings or error messages.
- When you first noticed the problem.
- Any recent changes made to your website.
We'll investigate whether the issue is related to your hosting environment and provide guidance to help you secure and restore your website where possible.
