The time it takes to verify your payment depends on the payment method you use. At SIRSTEVEHQ, we aim to process and verify all payments as quickly as possible so your services can be activated or renewed without unnecessary delays.
Online Payments
If you pay using an online payment gateway such as:
- Debit or credit card
- Paystack
- Flutterwave
- Cryptocurrency (where supported)
your payment is usually verified automatically within a few minutes. Once the payment is successfully confirmed, your invoice is marked as Paid, and your service is activated or renewed automatically.
Occasionally, verification may take a little longer due to:
- Temporary banking delays.
- Payment gateway processing times.
- Network interruptions.
- Additional fraud or security checks.
Bank Transfers
Payments made via bank transfer require manual verification by our Billing Team.
Verification typically takes place once we confirm that the funds have been received in our account. To help speed up the process, we recommend sending your payment receipt or transaction reference immediately after making the transfer.
Bank transfer verification is normally completed during our billing review process, but the exact time may vary depending on:
- Banking settlement times.
- The time the payment was made.
- Public holidays or weekends.
- The volume of payments awaiting verification.
How Can I Speed Up Verification?
To help us verify your payment more quickly:
- Use the correct invoice number as your payment reference where possible.
- Send your payment receipt or proof of payment after completing a bank transfer.
- Ensure the amount paid matches the invoice total exactly.
- Contact our Billing Team if your payment has not been reflected after a reasonable period.
What Happens After Verification?
Once your payment has been verified:
- Your invoice status will change from Unpaid to Paid.
- Any suspended service linked to the invoice will be restored.
- New services will be activated.
- Renewals will be processed automatically.
You'll also receive a payment confirmation email once your invoice has been successfully updated.
Need Assistance?
If your payment has not been verified after what you believe is a reasonable amount of time, please contact our Billing Team with your:
- Invoice number.
- Transaction reference.
- Payment receipt or proof of payment.
Our team will investigate the payment promptly and update your invoice as soon as verification is complete.
