For security and account ownership protection, customers cannot change their registered email address directly from the SIRSTEVEHQ Client Area. The email address field has been locked to help prevent unauthorised changes and protect your account from fraudulent access.
If you need to update the email address associated with your account, you will need to submit a Support Ticket to our Support Team.
When Submitting Your Request
Please include the following information:
- Your current registered email address.
- The new email address you would like to use.
- The reason for the email address change (if applicable).
For security purposes, we may request additional information to verify that you are the legitimate owner of the account before the change is approved. This verification process helps protect your services, invoices, domains, and personal information from unauthorised access.
Please ensure that the new email address you provide is active and accessible, as it will become the primary email address used for:
- Password reset requests.
- Invoice notifications.
- Service renewal reminders.
- Support Ticket updates.
- Domain expiry notices.
- Security alerts.
- Important account and service announcements.
If you no longer have access to your current email address, please mention this clearly in your Support Ticket. Our team will guide you through the account verification process before updating your email address.
For your security, email address changes cannot be requested through Live Chat or by phone. All requests must be submitted through a Support Ticket so they can be properly verified and documented.
Once your request has been reviewed and approved, your registered email address will be updated, and all future account communications will be sent to the new email address.
