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Articles

Can I add SPF records for my domain name? - SIRSTEVEHQ CP

Sender Policy Framework (SPF) records help reduce the chance of your domain being spoofed in spam...

Can I use 'mail.domain' in my mail client? - SIRSTEVEHQ CP

Yes, absolutely! For compatibility reasons and to help ease migrations, we automatically setup...

Can SIRSTEVEHQ CP Support migrate my emails if I use WordPress FTP migration?

To migrate your emails and mailboxes to SIRSTEVEHQ CP email hosting, you can use our in-house...

Do you support email piping? - SIRSTEVEHQ CP

We do not support email piping - as our email and web server platforms are located in physically...

Email Hosting Guide: POP3 or IMAP - SIRSTEVEHQ CP

Both IMAP and POP3 are protocols that allow you to receive e-mails from a remote server. Your...

Getting a "mail certificate name mismatch" / "cannot verify server identity" error? - SIRSTEVEHQ CP

This error usually occurs when a mail client is using a secure connection to the mail server...

How can I change my mailbox password? - SIRSTEVEHQ CP

Changing passwords for any mailbox can be done through the SIRSTEVEHQ CP. Log in to SIRSTEVEHQ...

How can I rename a mailbox? - SIRSTEVEHQ CP

You can easily rename an email mailbox within your SIRSTEVEHQ CP account.  Log in to...

How can I use a custom domain with iCloud mail? - SIRSTEVEHQ CP

With Apple's latest update to iOS and iCloud+ you can use a custom domain with your iCloud Mail...

How do I add Office 365 DNS records? - SIRSTEVEHQ CP

If you need email to route via Office 365 instead of SIRSTEVEHQ CP’s StackMail platform, you can...

How do I add SRV records for Office 365? - SIRSTEVEHQ CP

SRV records - service records used in Office 365 - can be added via our DNS Management interface...

How do I add a DKIM record? - SIRSTEVEHQ CP

DKIM, like SPF, is a standard that enables a specific aspect of the email sending process to be...

How do I add another server/include to an SPF record? - SIRSTEVEHQ CP

What's in this guide? Adding an SPF Include for: G Suite Office 365 Mailchimp SendGrid...

How do I allow-list all email from a specific domain / mailbox? - SIRSTEVEHQ CP

If you want to allow all emails to be received from a specific sending email address - so that...

How do I connect to my mailbox through Outlook for mobile? - SIRSTEVEHQ CP

Here's how to set up a SIRSTEVEHQ CP mailbox on a mobile device using Outlook. You can get...

How do I create a mailbox? - SIRSTEVEHQ CP

To create a new email mailbox:  Log in to SIRSTEVEHQ CP. Select Email Accounts - enter the...

How do I create an email account for my domain? - SIRSTEVEHQ CP

Creating a new email account for a domain name is done through SIRSTEVEHQ CP. Log in to...

How do I create an email signature in SIRSTEVEHQ CP webmail?

To create an HTML or plain text email signature that will be appended to all emails: Select...

How do I enable subaddressing on a mailbox? - SIRSTEVEHQ CP

Subaddressing can be used to organise your email, so certain messages go to folders...

How do I migrate a website manually? - SIRSTEVEHQ CP

SIRSTEVEHQ provide free migrations that supports migrations from the largest hosts and most...

How do I restore mailbox backups with Timeline Backups Pro? - SIRSTEVEHQ CP

You can restore lost mailbox data using the Timeline Backups addon – which can be ordered through...

How do I set up email forwarding? - SIRSTEVEHQ CP

Email forwarding refers to the re-sending of an email message delivered to one email address on...

How do I set up email on my iPhone? - SIRSTEVEHQ CP

There's a quick and easy way to set up email on your iPhone or iPad. On the device you wish to...

How do I set up my SIRSTEVEHQ CP mailbox in Outlook?

Setting up your SIRSTEVEHQ CP mailbox in Outlook is quick and easy. We make use of 'autodiscover'...

How do I set up my SIRSTEVEHQ CP mailbox on MacOS?

Setting up your Stackmail email account on MacOS using Apple Mail is a straightforward process....

How do I stop emails going to junk? - SIRSTEVEHQ CP

Here are the best ways to stop emails from being put in the junk mail folder. Add an SPF Record...

How long does an email migration take? - SIRSTEVEHQ CP

An email migration will usually take about 30 minutes to complete. However, this can vary...

How to access Stackmail - SIRSTEVEHQ CP

Webmail is an email service that allows users to access and manage their email accounts through a...

How to configure DNS settings for G Suite and Gmail - SIRSTEVEHQ CP

Our control panel allows automatic configuration of DNS Records. You can configure your domain...

How to configure a Catch-All forwarder - SIRSTEVEHQ CP

What is a Catch-All forwarder? A Catch-All forwarder refers to a configuration where all emails...

How to configure calendars and contacts with Premium Mail in Outlook - SIRSTEVEHQ CP

Outlook does not have built-in support for CalDav or CardDav, the protocols used to sync contacts...

How to configure calendars using CalDav on a Premium Mailbox in iOS - SIRSTEVEHQ CP

Our Premium Mailbox add-on comes with inbuilt Calendar functionality using CalDAV – you can...

How to configure calendars with Premium Mail in Google Calendar - SIRSTEVEHQ CP

It’s possible to synchronize the calendar within premium mailbox with Google Calendar. Once...

How to configure contacts using CardDav on a Premium Mailbox in iOS - SIRSTEVEHQ CP

Our Premium Mailbox add-on comes with inbuilt Contacts functionality using CardDAV – you can...

How to create an autoresponder? - SIRSTEVEHQ CP

To create a new Autoresponder, such as an 'out of office' email:  Login to SIRSTEVEHQ CP....

How to send Email from your Stackmail account using Gmail - SIRSTEVEHQ CP

In this guide, we'll walk you through the process of sending emails from your Stackmail...

How to setup Your SIRSTEVEHQ CP Email Account in Gmail on Android

In this guide, we'll walk you through configuring your Stackmail Email Account to the Gmail App...

How to use the email migration tool - SIRSTEVEHQ CP

To migrate your emails and mailboxes to SIRSTEVEHQ CP, you can use our in-house Email Migrations...

I've reached my mailbox quota size. What can I do? - SIRSTEVEHQ CP

With SIRSTEVEHQ CP all mailboxes have 10 GB of data storage. It's unlikely that you should ever...

The Impact of Marking Forwarded Emails as Spam - SIRSTEVEHQ CP

At SIRSTEVEHQ CP, our email hosting offers the ability to forward your emails from one account to...

What are MX records? - SIRSTEVEHQ CP

An MX (Mail Exchange) record is a type of DNS record that specifies the mail server responsible...

What are my email sending limits? - SIRSTEVEHQ CP

Email Account Limits The following limits apply to all messages sent via authenticated SMTP....

What are the recommended Thunderbird Mail client settings? - SIRSTEVEHQ CP

There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as...

What are your mail DNS records? - SIRSTEVEHQ CP

Any domain name using our nameservers will automatically have 'smtp', 'pop3' and...

What happens when I get an unroutable address error when trying to send an email? - SIRSTEVEHQ CP

Email delivery failures are a common challenge, and one frequent cause is the “unroutable...

What is IMAP? - SIRSTEVEHQ CP

IMAP stands for Internet Message Access Protocol and is a protocol used to access emails via an...

What is POP3? - SIRSTEVEHQ CP

POP3 stands for Post Office Protocol version 3 and refers to the protocol used to receive emails...

What is SMTP? - SIRSTEVEHQ CP

SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of...

What is the Stackmail Customer Login URL? - SIRSTEVEHQ CP

If you need to log in to Stackmail - SIRSTEVEHQ CP's free webmail available with all hosting...

What's the difference between using mail.domain.com and imap/smtp.domain.com? - SIRSTEVEHQ CP

When selecting what credentials to use within your mail client, you have a choice between using...

Why are emails not forwarding? - SIRSTEVEHQ CP

The primary reason for mail not being forwarded is if it is being classed as spam. If an email...

Why are the IMAP folders missing from my iPhone or iPad? - SIRSTEVEHQ CP

If you can successfully send email and view any new messages in your Inbox, but aren't able to...

Why can't I send emails? - SIRSTEVEHQ CP

There are a few very common reasons why you may not be able to send emails using SIRSTEVEHQ CP...

Why do I get "Mailbox does not exist" bounceback from a brand new mailbox? - SIRSTEVEHQ CP

Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it...

Why is my domain blacklisted, and how do I get it removed? - SIRSTEVEHQ CP

What is a domain blacklist? A Domain Name System Blacklist (DNSBL) is a list that allows...

Will installing the Roundcube One-Click affect current emails? - SIRSTEVEHQ CP

No. The Roundcube one-click install provides a separate installation of Roundcube for you to...

WordPress knowledge: use SMTP with and without plugins - SIRSTEVEHQ CP

Sending emails directly from your WordPress site can be critical to your site’s success. It could...