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Articles

403 Response on POST Request - SIRSTEVEHQ CP

As part of our Web Application Firewall we occasionally filter invalid POST requests when we...

Are SIRSTEVEHQ CP PCI compliant?

SIRSTEVEHQ maintains PCI-compliant certification for handling our own transactions. In addition...

Can I add SPF records for my domain name? - SIRSTEVEHQ CP

Sender Policy Framework (SPF) records help reduce the chance of your domain being spoofed in spam...

Can I block visitors by country? - SIRSTEVEHQ CP

You can block access to your websites by country or IP address.  Head to SIRSTEVEHQ CP >...

Can I enable GZIP Web Server Compression? - SIRSTEVEHQ CP

Gzip is a great of compressing files for faster network transfers - helping them load faster, so...

Can I enable HSTS? - SIRSTEVEHQ CP

The HTTP Strict-Transport-Security response header (often abbreviated as HSTS) lets a website...

Can I run daemons on the shared hosting platform? - SIRSTEVEHQ CP

It's important to note that daemons such as Elastic Search and Redis cannot be run on our shared...

Can you update the version of cURL on your webservers? - SIRSTEVEHQ CP

Occasionally, applications in your webspace may run checks to help ensure your website is secure....

Complete guide to the SIRSTEVEHQ CP File Manager

In this guide we’ll go through the features of the SIRSTEVEHQ CP File Manager to show how you can...

Create and restore manual backups using the Backup/Restore Tool - SIRSTEVEHQ CP

The Backup/Restore tool allows you to create a backup of your hosting package as a .ZIP file. It...

Dangerous/Deceptive Site Warning in Chrome

When using Chrome, you may sometimes see a warning when visiting a website that says its...

Do you disallow any WordPress plugins on your WordPress platform? - SIRSTEVEHQ CP

Our WordPress platform was designed and built exclusively for WordPress. This level of platform...

Does your Windows hosting support .NET Core? - SIRSTEVEHQ CP

Windows hosting doesn't support the .NET Core framework. However, if you would like to run a .NET...

How can I check if DNS has propagated for me?

If you're unsure whether DNS has fully propagated for you, you should check the IP address your...

How can I create a subdomain? - SIRSTEVEHQ CP

Subdomains can be useful for hosting additional websites under your main domain, such as a blog...

How do I check SIRSTEVEHQ server status?

You can check the status of the SIRSTEVEHQ platform on the Status page:...

How do I find the IP address of a hosting package? - SIRSTEVEHQ CP

If you're managing DNS elsewhere, or simply wish to know the IP address of a package, you can...

How do I fix a 4XX error? - SIRSTEVEHQ CP

4XX errors cover a range of HTML errors that usually occur when a file that is attempting to be...

How do I restore mailbox backups with Timeline Backups Pro? - SIRSTEVEHQ CP

You can restore lost mailbox data using the Timeline Backups addon – which can be ordered through...

How do I set a custom directory index? - SIRSTEVEHQ CP

By default, our web servers will look for the index.html file in order to know what to display...

How do I set up a cron job? - SIRSTEVEHQ CP

Cron jobs (also referred to as scheduled tasks), are an important tool for hosting websites...

How do I show custom error pages? - SIRSTEVEHQ CP

Having a custom error page can have many advantages. If you wish to customise or brand the...

How do I specify a custom index page? - SIRSTEVEHQ CP

By default, the following are seen as default index pages on our Linux Cloud Hosting platform:...

How do I take my temporary test site / StackStaging site live? - SIRSTEVEHQ CP

There are two possible variations on how to approach this, dependent on whether the site in...

How do I use Git version control in SIRSTEVEHQ CP?

SIRSTEVEHQ CP includes a graphical user interface to manage Git™ version control. You can clone,...

How do I use the SIRSTEVEHQ CP File Permissions Checker?

The SIRSTEVEHQ File Permissions Checker allows you to easily view and fix file permission issues...

How do I use the SIRSTEVEHQ CP Maintenance Mode tool?

When developing a site you may want to put up a maintenance page. You can use the SIRSTEVEHQ CP...

How do I use the free SIRSTEVEHQ CP Website Malware Scanner? 

One of the major problems with malware is its persistence. This is why SIRSTEVEHQ’s free Website...

How do I view the most recent backups taken by Timeline Backups? - SIRSTEVEHQ CP

Timeline Backups take an automatic daily backup of all your websites and databases and store them...

How to Import DNS Records into SIRSTEVEHQ CP from a Zone File

SIRSTEVEHQ CP provides an easy way to manage DNS records, including importing them when needed....

How to modify your hosts file for Windows, macOS and Linux - SIRSTEVEHQ CP

Your machine's local hosts file allows you to override DNS for a particular domain or subdomain...

How to view a website's Access and Error logs in SIRSTEVEHQ CP

In this guide, we will be covering how to locate our Access and Error logging, what is logged,...

I installed WordPress on the temporary URL, how can I change it to my domain name? - SIRSTEVEHQ CP

Using the SIRSTEVEHQ CP WordPress Tools If you've utilised SIRSTEVEHQ CP's temporary URL and...

Improve your WordPress website's TTFB - SIRSTEVEHQ CP

Time To First Byte (TTFB) is the time it takes for your browser to receive the first byte of page...

Is ImageMagick supported? - SIRSTEVEHQ CP

ImageMagick - the open-source image tool - is supported. We currently run Version 7.1.1. The path...

Is Sellerdeck supported on your platform? - SIRSTEVEHQ CP

Yes, Sellerdeck - the ecommerce toolset - is fully supported on the SIRSTEVEHQ web hosting...

Is ionCube PHP Loader installed? - SIRSTEVEHQ CP

The ionCube Loader is a PHP extension often used by setups such as WHMCS -  it decodes PHP...

Is mod_rewrite enabled? - SIRSTEVEHQ CP

Yes! As standard, mod_rewrite is available and installed on our WordPress Hosting and Linux Cloud...

Is your hosting environmentally-friendly? - SIRSTEVEHQ CP

Yes, we're committed to reducing our carbon footprint, both in our data centres and workplace....

My website is down, what can I do?

If your website is down, the issue can typically be found by following these steps. Check the...

My www.domain.com doesn't work, but domain.com works fine (or vice-versa) - what's up? - SIRSTEVEHQ CP

If you get this behaviour after a recent update to your website or a newly-created package,...

Providing Access Logs to a Third-Party provider - SIRSTEVEHQ CP

Some third-party providers may request access logs for investigation (i.e. Google AdWords). You...

Temporary URLs: what are they and what are they used for? - SIRSTEVEHQ CP

When you order a Cloud hosting or WordPress hosting, you're automatically given a temporary URL....

Web Builder Pro licence

After installing the web builder to a hosting package you may see a ‘Upgrade to PRO’ option when...

What One-Click Installs do SIRSTEVEHQ CP offer?

Our platform offers 80+ One-Click Installs, making it easier than ever to deploy powerful...

What are your default index pages? - SIRSTEVEHQ CP

On our Cloud Hosting platform and Managed Cloud Hosting, the following are currently set as...

What changes can be made to Mod-Security by the end-user? - SIRSTEVEHQ CP

ModSecurity, often referred to as ModSec, is a free, open-source Web Application Firewall (WAF)....

What do I do if I believe a site is in breach of SIRSTEVEHQ CP's policies?

SIRSTEVEHQ imposes a strict Acceptable Use Policy and Terms of Service which customers must...

What hosting do I need? - SIRSTEVEHQ CP

It can be difficult to choose what type of web hosting you need. There are lots of options, and...

What is .well-known? - SIRSTEVEHQ CP

The .well-known URI prefix is a path prefix for "well-known locations" on web servers. This is a...

What is Autoscale? - SIRSTEVEHQ CP

Autoscale is our latest hosting solution designed specifically for demanding websites that...

What is Pre-Cache? - SIRSTEVEHQ CP

Pre-caching involves proactively caching resources on the CDN network so that they are readily...

What is StackProtect? - SIRSTEVEHQ CP

You or your customers may have come across this message when visiting your website hosted with...

What is Website Turbo?

Website Turbo is a powerful new form of web hosting available with SIRSTEVEHQ CP. Website Turbo...

What is mod_rewrite and can it be used on SIRSTEVEHQ CP hosting?

What is Mod-Rewrite? Mod-rewrite is an Apache module used for the purpose of rewriting URLs....

What is the IP Address that my site uses for external connections? - SIRSTEVEHQ CP

Due to the distributed nature of our network, the IP address your site uses to make outbound...

What is the difference between Cloud Hosting and WordPress Hosting?

There are numerous different choices of Hosting Package Types, however, when creating a WordPress...

What version of Windows do you run on the Windows servers? - SIRSTEVEHQ CP

Our Windows servers run using Windows 2016 R. These servers are based on the same specification...

What’s the difference between SIRSTEVEHQ CP’s Autoscale and Managed Cloud Hosting?

With the introduction of our new Autoscale platform, it may be confusing to understand how it...

Where is my IP address? - SIRSTEVEHQ CP

To find the IP address assigned to your hosting package (website/apps) head to SIRSTEVEHQ CP. In...

Which PHP Modules are available on shared hosting - SIRSTEVEHQ CP

As we support multiple versions of PHP, each version can differ slightly in what PHP modules they...

Which PHP functions are disabled on your WordPress platform? - SIRSTEVEHQ CP

Our WordPress platform has been specifically designed to offer the best security, performance and...

Why is my website not able to send email? - SIRSTEVEHQ CP

A common reason for this relates to the address not matching your site domain. To help improve...