2FA or two-factor authentication is a two-step verification process which offers an extra layer of security when accessing your account. Once enabled, your logins to SIRSTEVEHQ CP can only be completed if both your password and an authenticator code is provided. We support TOTP authenticator apps, such as those from Google and Microsoft.
Add a New Authenticator
From inside SIRSTEVEHQ CP, 2FA setup is in the Security Details menu (top-left)
Towards the bottom of this page, you'll see a section titled Two-Factor Authentication. To add your first device, enter your current login password and name the device you wish to add. The Device Name is purely for your own reference.
Adding a Second Authenticator
There's no limit on the number of devices you can add, and we recommend having at least two devices on your account. This is in case one of your authenticators is lost or unavailable. Once a device has been added to your account, future devices can be added by entering a code from an existing authenticator device.
Removing an Authenticator
To remove a device, select delete from the list of your authenticator devices, on the same page.
Lost Device
If you're unable to access your account after it has been protected by 2FA, please contact our sales team. We’ll work with you to reset your access. Lines are open 24 hours a day. Alternatively, please email sales@sirstevehq.com.
Compatible 2FA Apps
We recommend using the 2FA mobile app from either Google or Microsoft, as these have been tested to work on our platform:
Alternatively, other customers have used and had success with the following apps:
- Authy (iPhone/Android)
- AuthenticatorCC (Chrome/Firefox)
- Ente (Windows/Mac/Linux)
- 2fast (Windows/Mac/Linux)
- Raivo (Mac)
If you'd prefer a different app, our 2FA system should be compatible with all standard TOTP apps.
