If your website is down, the issue can typically be found by following these steps.
Check the PHP error logs
Check the PHP error logs for your website, which can be found by going to SIRSTEVEHQ CP > Access/Error Logs. These logs provide detailed records of any issues that occurred on your server during the execution of PHP scripts.
Looking for any 'Fatal Errors' is a good start when using the error logs to debug a website problem as these will usually result in a 500 error.
Use the SIRSTEVEHQ CP autodiagnostics tools
Running autodiagnositcs performs several checks on key aspects of your website to locate any common areas of misconfiguration, including any malware present on a website, if an SSL is active, file permissions, DNS and error logging.
Autodiagnostics can be found by heading to SIRSTEVEHQ CP > Autodiagnostics.
We're here to help
If you're still unsure why your website is down, feel free to contact our friendly support team who will be happy to help further.
